Standards

Our values and aims are completely aligned with yours, to create a great fieldwork experience for your clients. Together we can work professionally and collaboratively to ensure this is accomplished.

We know that the participants in your research are the raw materials, on which you craft your insight and build your strategic conclusions. We are committed to ensuring you have the very best materials available, and to do our best work for you we need you to help and enable us in return.

Our Values

Here at Saros Research we believe that certain basic shared values and sense of direction should underpin the vastly diverse range of activities we undertake to deliver our client's requirements...

These are the things we believe in, that underpin the work we do and the service we offer.

Our clients deserve accurate and honest recruitment and professional service at all times.

No new technology will ever supplant hard work, top communication skills, empathy or common sense, when it comes to delivering great project management.

Research respondent recruitment should overdeliver, adding consistent value to our clients' projects, and building lasting relationships based on great service.

Qualitative Researchers' jobs are stressful enough without worries about whether the (right) respondents are going to show up. Our role is to alleviate that worry by doing our job well.

Integrity must always remain at the heart of what we do.

Respondent recruitment companies have a responsibility to act as positive ambassadors for the market research industry as a whole, being transparent, ethical and courteous in our dealings with the public at all times.

Opportunities to participate in paid research should be made as widely available, to as many people as possible from all backgrounds and demographics

Client Expectations

At Saros Research we believe we do our best work for clients that see us as their partners in delivery of great research fieldwork. We know our roles are very different when it comes to making this happen, but at the end of the day keeping YOUR clients happy is our mutual objective.

To facilitate great respondent recruitment, there are various things our clients can do to support our best service delivery.

We know you share our values in the provision of a great respondent experience.

To enable us to deliver what you need, we ask the following from you, our clients:

That you will sign and agree to our Terms of Business before we start working on your project.
That you will provide full briefing information, in agreed timeframes, in English, of all fieldwork requirements, including any changes or developments occuring during the fieldwork process.
That you or a named representative will be contactable (by email or mobile phone) for an initial verbal or webconferenced briefing prior to commencing recruitment, to approve the specification and screener that we propose, and also throughout the recruitment process to enable prompt tackling of any challenges that may arise.
That you will appreciate the fact that changes made to the specification once recruitment is underway may result in additional work and costs, including potentially Saros administration costs, changes to recruitment fees, and full or partial incentive payments.
That you will respect that any suggestions we make in terms of the schedule or viability are made from the point of view of our 18 years experience delivering similar projects. We are doing our best to add value and advise constructively on how best to achieve your objectives.
That you will understand that recruitment selection is an art not a science. Human beings are fallible, complex, inconsistent and fascinating creatures - that's why they are so interesting to research - but for all our mutual experience and skills in our respective crafts, we have to allow for a little unpredictability.
That you will be familiar with and wholly adherent to the Market Research Society's Guidelines for the conduct of qualitative research, with specific attention to the areas concerning emotional well being of respondents, data protection, and respondents right to withdraw from the process at any time.